AFFORDABLE SaaS PRICING - GET MORE AND BETTER !
SERVICES
- Have all your digital resources in one place.
- No additional usernames and passwords – use your O365 or Google credentials.
- Work effectively with different devices, mobile or desktop.
- Switch roles and related tools on the fly – boost efficiency with your own look & feel.
Delight your customers with user friendly service channel 24/7 and transparency:
- Fast and easy reporting! Speed up processing: categorized incidents have all required initial data. Make your customers happy and save costs!
- Boost productivity and enable service requests as a self-service from defined catalogs. Automate approval process when needed.
- Serve better and show person’s own items in the portal.
- Enhance 24/7 services with knowledge base.
Work effectively with Kanban, Gantt, Calendar and list views and automate routines:
- Incident management
- Service requests
- Task and time management
- Problem management
- Demand management
- Change management
- Risk management
- Security operations
- Test management
Enable proactiveness with real-time reports and get insights from data by customizing your own KPI dashboards.
- Organization management
- Manage team and business line
- Service catalogs
- Configuration management database (CMDB): items from domains and laptops to cars and facilities,…
- Contract management
- Manage service ecosystem partners
- Improve data integrity managing master data (employees, suppliers, reporting codes,…) effectively in your different systems
- Digitalize and automate integrating processes between your applications
- Enrich and validate data for data accuracy
- Boost collaboration with transparency and insights from a single source of data
24/7 service portal
- Report incidents and make enquiries
- Make service requests and order new services
- Contact sales and account management
SLA: best effort
Basic package
- Including max. 10 tickets per month, a surcharge for additional tickets
- SLA: max. 2 business days response time
Plus package
- Including max. 20 tickets per month, a surcharge for additional tickets
- SLA: max. 4 business hours response time
Boost package
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.
MAKE IT EASY AND ENHANCE GOVERNANCE
Software as a Service:
- All-in-One Access Point
Monthly price VAT/tax 0%.
- Per company to manage user roles
- Min. 1 company
- One company fee is covering all SaaS products if already some services are deployed by the company
Monthly price VAT/tax 0%.
0 eur / Access
- 24/7 service portal to report incidents and make service requests
- Status reporting of ongoing items
- A work estimate for reported incidents and service requests (assignments if no support package, see ‘Enhanced support’)
- SLA best effort
Work assignments:
- Hourly pricing 135 eur/h (VAT/tax 0%)
- Time and material based, min. invoicing 0,5 h in assignments
Basic 290 eur/month
- Including max. 10 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 115eur/h
- Advisory, training, etc. hourly rate 115eur/h, min. 1 h
- SLA: max. 2 business days response time
Plus 490 eur/month
- Including max. 20 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 95eur/h
- Advisory, training, etc. hourly rate 95eur/h, min. 0.5h
- SLA: max. 4 business hours response time
Boost 850 eur/month
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.
Monthly prices VAT/tax 0%.
Onboard on your own or have our kick-start. Consulting hourly rate 135eur/h, min. invoicing 0,25h (15min).
All-in-One Access Point starter:
- Tenant settings for SSO
- Specification and configuration of customized roles
- Specification of endpoints and configuration by roles
Price: 175 eur VAT/tax 0%
(per company: max 5 roles and 20 endpoints)
DELIGHT YOUR CUSTOMER
Software as a Service:
- All-in-One Access Point
- Service Portal
Monthly price VAT/tax 0%.
- Per company to manage user roles
- Min. 1 company
- One company fee is covering all SaaS products if already some services are deployed by the company
Monthly price VAT/tax 0%.
0 eur / Access
- 24/7 service portal to report incidents and make service requests
- Status reporting of ongoing items
- A work estimate for reported incidents and service requests (assignments if no support package, see ‘Enhanced support’)
- SLA best effort
Work assignments:
- Hourly pricing 135 eur/h (VAT/tax 0%)
- Time and material based, min. invoicing 0,5 h in assignments
Basic 290 eur/month
- Including max. 10 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 115eur/h
- Advisory, training, etc. hourly rate 115eur/h, min. 1 h
- SLA: max. 2 business days response time
Plus 490 eur/month
- Including max. 20 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 95eur/h
- Advisory, training, etc. hourly rate 95eur/h, min. 0.5h
- SLA: max. 4 business hours response time
Boost 850 eur/month
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.
Monthly prices VAT/tax 0%.
Onboard on your own or have our kick-start. Consulting hourly rate 135eur/h, min. invoicing 0,5h.
Service Portal starter:
- User groups for site settings
- Defining support domains for incident management
- Defining catalog items for service requests
Price: 450 eur VAT/tax 0%
(per site, max 2 domains and 10 catalog items)
BOOST EFFICIENCY
Software as a Service:
- All-in-One Access Point
- Service Portal
- Service Management Agent user for processes
Monthly price VAT/tax 0%.
- Per company to manage user roles
- Min. 1 company
- One company fee is covering all SaaS products if already some services are deployed by the company
Monthly price VAT/tax 0%.
0 eur / Access
- 24/7 service portal to report incidents and make service requests
- Status reporting of ongoing items
- A work estimate for reported incidents and service requests (assignments if no support package, see ‘Enhanced support’)
- SLA best effort
Work assignments:
- Hourly pricing 135 eur/h (VAT/tax 0%)
- Time and material based, min. invoicing 0,5 h in assignments
Basic 290 eur/month
- Including max. 10 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 115eur/h
- Advisory, training, etc. hourly rate 115eur/h, min. 1 h
- SLA: max. 2 business days response time
Plus 490 eur/month
- Including max. 20 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 95eur/h
- Advisory, training, etc. hourly rate 95eur/h, min. 0.5h
- SLA: max. 4 business hours response time
Boost 850 eur/month
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.
Monthly prices VAT/tax 0%11
Onboard on your own or have our kick-start. Consulting hourly rate 135eur/h, min. invoicing 1 h.
Manage incidents starter:
- Defining support group(s)
- Linking support inbox(es)
- Specifying your services and SLAs
Price: 450 eur VAT/tax 0%
MANAGE EFFECTIVELY
Software as a Service:
- All-in-One Access Point
- Service Portal
- All service processes
- Service Management Agent user to manage service domain and resources
Monthly price VAT/tax 0%.
- Per company to manage user roles
- Min. 1 company
- One company fee is covering all SaaS products if already some services are deployed by the company
Monthly price VAT/tax 0%.
0 eur / Access
- 24/7 service portal to report incidents and make service requests
- Status reporting of ongoing items
- A work estimate for reported incidents and service requests (assignments if no support package, see ‘Enhanced support’)
- SLA best effort
Work assignments:
- Hourly pricing 135 eur/h (VAT/tax 0%)
- Time and material based, min. invoicing 0,5 h in assignments
Basic 290 eur/month
- Including max. 10 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 115eur/h
- Advisory, training, etc. hourly rate 115eur/h, min. 1 h
- SLA: max. 2 business days response time
Plus 490 eur/month
- Including max. 20 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 95eur/h
- Advisory, training, etc. hourly rate 95eur/h, min. 0.5h
- SLA: max. 4 business hours response time
Boost 850 eur/month
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.
Monthly prices VAT/tax 0%.
Onboard on your own or have our kick-start. Consulting hourly rate 135eur/h, min. invoicing 2 h.
Set up your service domain:
- Set-up organization, customers and partners
- Define user roles and processes
- Define assets and plan data migration
- Define offering and contracts
- Set up reporting and dashboard(s) for the domain
- Plan integrations and workflows
Price time and material based: 990 eur/day (7.5h)
VAT/tax 0%
LEVERAGE POTENTIAL
Specification of the set-up with customer, drivers for pricing:
- Number of data entities (customer, employee, product,..)
- Number of entity records per register
- Number of mirror systems
- Transaction volume
Onboarding: 500 eur per data entity VAT/tax 0%
Specification of the set-up with customer, drivers for pricing:
- Endpoints (applications and data sources)
- Rulings (customized business logic)
- Transaction volume
Onboarding: 500 eur per endpoint
VAT/tax 0%
Building a Single Source of Truth from systems in use: specification of the set-up with customer. Drivers for pricing:
- Number of data source systems
- Required data processing
- Data volume
- Reporting and presentation media
- Number of reporting users
Onboarding time and material based:
990 eur /day (7.5h)
VAT/tax 0%
0 eur / Access
- 24/7 service portal to report incidents and make service requests
- Status reporting of ongoing items
- A work estimate for reported incidents and service requests (assignments if no support package, see ‘Enhanced support’)
- SLA best effort
Work assignments:
- Hourly pricing 135 eur/h (VAT/tax 0%)
- Time and material based, min. invoicing 0,5 h in assignments
Basic 290 eur/month
- Including max. 10 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 115eur/h
- Advisory, training, etc. hourly rate 115eur/h, min. 1 h
- SLA: max. 2 business days response time
Plus 490 eur/month
- Including max. 20 tickets per month (à max. 15 min)
- Other tickets min. 25eur/pcs, hourly rate 95eur/h
- Advisory, training, etc. hourly rate 95eur/h, min. 0.5h
- SLA: max. 4 business hours response time
Boost 850 eur/month
- Plus package + bi-weekly 2 hours development/training/prioritization meetings with a named consultant.